"First comes thought; then organization of that thought, into ideas and plans; then transformation of those plans into reality. The beginning, as you will observe, is in your imagination."~ Napoleon Hill
We are known far and wide for building the highest quality experience into every product and service we offer our customers. THINK: Yes or No?
Mfg Products/Services... Total Quality Management...
Every business has to produce a product or render a service. The issue is, do you build QUALITY into your business processes at the earliest stage possible... or is quality an afterthought... something you throw in after the fact to "get the business?"
Production Management is about controlling costs through intelligent design... quality designed in... reliability designed in... service designed in... all leading you to become the LOW COST ~ HIGH VALUE producer with the best PVR (Price to Value Ratio) in the business.
Ultimately, it is your PVR that gives you power over your competition. Offer a high quality experience... at the lowest possible price — usually a price that makes your competition weep — and you WIN each value proposition. Don't and you lose.
Product management often serves an inter-disciplinary role, bridging gaps within the company between teams of different expertise, such as between engineering-oriented teams and business-oriented teams. For example, product managers often translate business objectives set for a product by Marketing or Sales into engineering requirements. Conversely they may work to explain the capabilities and limitations of the finished product back to Marketing and Sales.
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"The entrepreneur is essentially a visualizer and an actualizer. He can visualize something, and when visualizes it he sees exactly how to make it happen." ~ Robert L Schwartz
Total Quality Management (TQM) programs are designed to retain or regain competitiveness in order to achieve customer satisfaction in the face of increasing competition from around the world in this era of globalization. TQM is an integrative philosophy of management for continuously improving the quality of products and processes.
TQM functions on the premise that the quality of the products and processes is the responsibility of everyone who is involved with the creation or consumption of the products or services offered by the organization. In other words, TQM capitalizes on the involvement of management, workforce, suppliers, and even customers, in order to meet or exceed customer expectations.
The only way to survive in our competitive world is by obtaining full customer satisfaction through the consistent delivery of high quality products and services. Attaining and retaining customer satisfaction is particularly challenging for companies undergoing significant changes in their operations such as mergers, downsizing or rapid growth.
In order to assure continued satisfaction from your customers, you and your team must first understand what quality is and what it is not.
Quality has been defined in many ways, but today it is equated with achieving WOW customer satisfaction.
Quality has also been defined as excellence in the delivery of your products and services. This definition implies that you do everything as well as possible every day. The goal is to operate without defects or errors in all areas of your organization. Quality must be built into the products and services as they are planned and designed and procedures need to be developed to make all operations error-free.
Do not assume that a "Quality Department" alone can control the quality that your customer sees. No one department or group of people can assure Quality without the involvement of every individual in the firm. Quality is everyone's job. This thinking must begin with the owner/CEO and permeate throughout the organization.
Excellence At This Function Means You Can Say...
This Golden Function is composed of the following sub-functions and actions — things which must be done to guarantee your success.
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|1.||PDPSCC||Hire coach, mentor, expert, consultant or company to help perform this function.|
|2.||PDPSIS||Apply for and complete ISO 9000 certification.|
|3.||PDPSMA||Automate and standardize all production processes complete with procedural manuals and expert training.|
|4.||PDPSMM||Develop and update Production Management Manual for all production responsibilities, activities and processes.|
|5.||PDPSPP||Observe, analyze, update and monitor production processes to produce the best quality product with the least amount of time and cost.|
|6.||PDPSSL||Improve scheduling of personnel and materials to maximize production and utilization of materials, equipment and customer demands.|
|7.||PDPSTM||Invest in more productive tools/machinery and train personnel to be experts in new investments.|
|8.||PDPSTP||Train, equip, motivate and supervise all production personnel to become true professional experts in their respective positions.|
|9.||PDPSTR||Cross-train production personnel to become experts in more than one position increasing production knowledge and ability to do work required.|
|10.||PDPSWE||Improve work environment including facilities, equipment, comfort, safety and attitude of personnel.|
Total Quality Management
|1.||PDQMCQ||Develop a company culture where all team members are extremely proud of the high quality of the work produced by the company.|
|2.||PDQMLS||Cut all waste out of production processes that do not contribute to or improve the delivery of a high-quality product or service.|
|3.||PDQMPQ||Create and distribute a survey to customers getting the feedback on quality of product and delivery of service.|
|4.||PDQMQM||Increase focus on quality in production to ensure the highest level of quality possible in the industry.|
|5.||PDQMSS||Apply for and complete Six Sigma Certification.|
|6.||PDQMST||Establish and document quality standards and processes. Make all personnel responsible for meeting quality standards.|
|7.||PDQMWS||Create a warranty for products/services that exceeds customer expectations and a positive policy for fulfilling the warranty when needed.|