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Essential Ideas
- - Introduction/Opportunity
- - Case Studies
- - Your Business Intelligence
- - The Golden Game Of Business
- - The 3 Golden Rules Of Business
- - Businesses Success and Failure
- - The 10 Golden Functions
- - Mission Management
- - Invention Management
- - Talent Management
- - Marketing Management
- - Sales Management
- - Production Management
- - Operations Management
- - Administrative Management
- - Financial Management
- - Business Cycle Management
Blogs & Articles
Quick Links
Customer Surveys
| Function | : | Operations Management |
| Action Group | : | Customer Experience |
| Key Action | : | Initiate the daily question employees can ask all customers to survey customer wants, needs and satisfaction. Record and analyze for improvement. |
| Key Code | : | OPRSSY |
Related Resources From Around The Web
Many of these articles are dead on point to the function at hand, but some are designed to get you thinking from "left field, right field" and just expand your imagination a bit. Enjoy!
Articles
- 10 Lessons every entrepreneur needs to learn about customer service
2018 - Sujan Patel - https: - 5 Recurring Charges to Reconsider
2011 - Elaine Pofeldt - www.wisebread.com - 5 Ways to Make Your Customers Feel Warm and Fuzzy
2011 - Heather Allard - www.wisebread.com - Save Money by Being Friendly
2011 - Julie Rains - www.wisebread.com - The Ten Commandments of Great Customer Service!
2011 - Clark Jones - marketing.about.com - The Importance of Loss Prevention in Retail Businesses
2020 - Small Business Small Business - https: - Tips For Effective Stock Control and Inventory Management
2020 - Jenny Chang - https: - What Effects Does a Bad Inventory Have on a Business?
2020 - Lynda Belcher - https: - 5 Best Practices for Inventory Cycle Counts
2019 - Matthew Hudson - https: - Is Consignment Inventory the Right Choice for Your Business?
2019 - Steve Ciemcioch - https: