Customer Focus

Customer Focus

Function : Invention / Innovation Management
Action Group : Innovative Thinking
Key Action : Identify, understand, empathize, anticipate and then invent new and improved experiences for the customer.
Key Code : INITCF

Related Resources From Around The Web

Many of these articles are dead on point to the function at hand, but some are designed to get you thinking from "left field, right field" and just expand your imagination a bit. Enjoy!

Articles

Books

Related Sites & Products