Customer Retention

Customer Retention

Function : Operations Management
Action Group : Customer Experience
Key Action : Measure current/past customer retention and repeat business and implement programs(s) to increase referrals and repeat business.
Key Code : OPRSCR

Related Resources From Around The Web

Many of these articles are dead on point to the function at hand, but some are designed to get you thinking from "left field, right field" and just expand your imagination a bit. Enjoy!

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