Function | : | Operations Management |
Action Group | : | Customer Experience |
Key Action | : | Measure current/past customer retention and repeat business and implement programs(s) to increase referrals and repeat business. |
Key Code | : | OPRSCR |
Many of these articles are dead on point to the function at hand, but some are designed to get you thinking from "left field, right field" and just expand your imagination a bit. Enjoy!